Dear Patient,
Following recent changes which had been introduced as an attempt to allow patients to contact the Practice in a manner that reduces the waiting time on the phone, it appears that after submitting forms online, patients are calling the Practice shortly after submitting the online form to determine the response. This defeats the purpose of having online access. Therefore, as of today the online form that has recently been introduced has been suspended and will be removed. Patients will be advised to contact the Practice by telephone (01543576660). Patients who wish to use the online forms that are available via Patient Access can still do so.
Patient Access should still be used to order repeat medication. If you cannot order repeat medication online in this way, then you can be order directly from the Practice (via telephone or in person). All non-repeat medication can also be ordered in this way also.
Dr.Rasib & Partners
Did you know you can now book appointments online, order repeat medications and contact the surgery using the messaging system which are all available using Patient Access.
Please contact a member of our reception team if you wish to use the online facility, and a form will be provided to you. Photo ID may be required when returning the form. For more information, please see read the Patient Online Access Leaflet:
Dr Rasib & Partners Patient Online Access Leaflet
GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:
- book or cancel appointments online
- renew or order repeat prescriptions online
- view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
How to sign-up
For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up
Protecting your online GP records
What you need to know about online records
Please note: There will be times when Patient Access will require planned maintenance or updating if there is a problem. To determine the current status of this facility in case you experience any problems, please use the following link Patient Access Service Status
If you wish to report any problems you experience directly to Patient Access please click on the link: Patient Access Support.
Please do not hesitate to contact the surgery (including via e-mail to gp.suite@nhs.net) if you have any issues which we can help you with.
If you are not confident in using a computer and would like further help, then there are classes available locally. Please contact Staffordshire County Council or use the following link for further information on the next available class. What's On - Staffordshire County Council
New guides for patients will make it easier for those with disabilities to use GP online services. Those with hearing and sight loss, autism and learning disabilities can download free guides. Online Services - Easy Read Guides
